Truss Platform · a suite for small business

One platform.
Every tool
a small business
runs on.

A growing suite of simple, trustworthy software for small businesses with two to twenty people. Each tool stands on its own — pick only what you need today. They just happen to work great together when you're ready for more.

Built by MSP veterans One simple price per seat Two products live · three shipping next
Quietly powering
IT consultancies MSPs & service shops SaaS support teams of 2–25 Property managers Tradespeople & field crews
The platform · two products, one stack

Two products today. Pick what you need.

Each one stands on its own — buy only what your team will actually use. Use them together when you want them to, not because we forced them into a bundle.

Truss Desk · Live

Every customer question, handled.

One calm place to handle every customer conversation — email, web form, or phone notes. Your team knows who's waiting, who's been answered, and who needs to be billed.

  • Never lose a customer to a missed email
  • Reply drafts that sound like your team
  • Whatever you promised, kept on time
  • Track time and bill from the same screen
  • Saved replies for the questions you get weekly
  • Email, web form, phone — any channel
Explore Truss Desk →
Truss Automation · Live

All the little things you do every week. Handled.

The reminders. The follow-ups. The "when X happens, also do Y" busywork. Set it up once — drag-and-drop, or just describe it in a sentence — and Truss takes it from there.

  • If you can sketch a flow on a Post-it, you can build one
  • Or just describe what you want in plain English
  • Connects to Gmail, Slack, Stripe, QuickBooks…
  • Runs on a schedule, on demand, or when something happens
  • Handles errors gracefully — no silent failures
  • Works on its own — pairs with Desk when you want
Explore Truss Automation →
Built by people who get it

We spent years in small business. Then we built the software.

Truss was started by two veterans of the Managed IT world. We've been the small business buying enterprise software, getting priced out of our own tools, and getting yelled at by clients when something slipped through the cracks. Truss exists so the next small team doesn't have to live with that.

Made for
IT consultancies & MSPs · service shops · property managers · bookkeepers · small SaaS support teams · tradespeople — anyone running a business with two to twenty people.
Not made for
Five-hundred-seat enterprise contact centers. We're cool with that — there's plenty of software for them already.
When you write us
A real person answers — usually one of the founders. No chatbots, no support queues. We pick up the phone too, if you'd rather.
Why Truss

Software that respects small teams.

We got tired of paying enterprise prices for tools built for 500-person orgs. So we built something that actually fits two-to-twenty.

Easy enough for your whole team

If your team can use Gmail, they can use Truss. No steep learning curve, no week-long onboarding, no manual nobody reads.

Built for busy people

Nothing in Truss makes you wait. Pages load as quickly as switching browser tabs — because your time matters more than our spinners.

Pay for what you use

Each Truss product is its own purchase — one simple per-seat price, no bundle you have to take whole. Your price doesn't jump just because we ship a new product.

Built to use daily

We use Truss to run Truss. Every feature ships because someone here needed it — not because a deck said to.

Reliable by design

Built on the same systems trusted by companies handling millions of transactions a day — without the enterprise tax. Boring infrastructure, on purpose.

Better together — if you want

Each tool is great on its own. If you ever have more than one, they work together cleanly — customer questions kick off automations, time turns into invoices. Either way, no duct tape.

See what calm software for small business feels like.

30 minutes with one of the founders. We'll walk through Truss using your own customer messages — no pitch deck, no pressure. Decide afterward whether it's a fit.