Every customer
question, handled.
Nothing falls
through the cracks.
Truss Desk is one calm place to handle every customer conversation — email, web form, or phone notes. Your team knows who's waiting, who's been answered, and who needs to be billed. No more shared Gmail, no more "wait, did anyone reply to Sarah?"
Everything your team needs. One screen.
Truss Desk pulls every customer message — emails, web-form submissions, phone notes — into one calm, organized inbox. You always know who's waiting, who's working on what, and what's at risk of being missed.
See what needs attention without thinking.
No more digging through shared Gmail or asking "did anyone get back to them?" Every conversation is right where it should be — sorted by what's most urgent, owned by someone on your team, and clearly marked as in-progress, waiting, or done.
- Urgent stuff floats to the top — automatically
- One owner per conversation. No more crossed wires
- "My open conversations" view, ready every morning
Truss writes the first draft. You hit send.
For every new conversation, Truss reads your previous replies and drafts an answer that sounds like you and your team. Read it, tweak it, send it. The boring messages get shorter; the important ones get the time they deserve.
- Drafts trained on how you write — not generic AI fluff
- Save your most-common replies as one-click templates
- Truss never trains on your data; AI runs on Google Gemini, fully disclosed
Bill for the work you actually did.
Track time against any customer or conversation while you're working — not from memory at the end of the month. When invoice day comes around, Truss shows you exactly what's billable, what's still inside the retainer, and what's ready to send. Stripe, QuickBooks, or a clean PDF — your call.
- One-tap timer on any conversation
- Retainers & included hours, tracked automatically
- Invoices to Stripe, QuickBooks, or a clean PDF
- Different rates per customer or per team member
Whatever you promised your customer, kept.
Maybe you guarantee a response in an hour. Maybe a fix by the next business day. Truss tracks every commitment you've made, gently reminds your team before anything's at risk of slipping, and shows your customers — in plain English — that you delivered.
- Set response time promises per customer or plan
- Honors your business hours and holidays
- Gentle nudge before anything's at risk of being late
- Monthly recap your customers actually want to read
Customers reach you any way they want. You see one inbox.
Some customers email. Some fill out a form. Some text. Some still call — and your team types up the note afterward. Truss pulls all of it into one place, matches each message to the right customer, and never makes you bounce between five apps to find a conversation.
- Hook up your support inbox (Gmail or Outlook) in 2 minutes
- A "Contact us" form for your website, ready to paste in
- Log a call or in-person visit with a few clicks
- Every conversation tied to the right customer, automatically
Works with the tools your team already uses.
No "rip and replace" — Truss connects to the email, billing, and messaging tools you already pay for. Setup is a few clicks, not a project.
The questions we'd ask if we were you.
Is Truss right for a small team like mine?
How long does it take to switch from what we're using now?
Will my team need training?
Is my customer data safe?
What happens if we get stuck?
How much does it cost?
Do I have to buy Truss Automation (or the other products) too?
Can we cancel if it's not for us?
See how calm support could feel.
30 minutes with one of us. We'll walk through Truss Desk using your own customer messages — no pitch deck, no pressure. Decide afterward whether it's a fit.