Terms of Service.

1.The agreement

These Terms of Service ("Terms") form a binding agreement between you ("Customer," "you") and Truss Platform LLC, a New Hampshire limited liability company ("Truss," "we"). They govern your use of the Truss Platform, including Truss Desk, Truss Automation, and any future products we offer (collectively, the "Service").

By clicking "I agree," signing an Order, or otherwise using the Service, you accept these Terms. If you're entering them on behalf of an organization, you represent that you have the authority to bind that organization, and "you" refers to that organization.

2.Your account

To use the Service you need to create an account. You're responsible for:

• The accuracy of the information you provide.
• Keeping your password and authentication credentials confidential.
• All activity that happens under your account, whether you authorized it or not.
• Notifying us promptly if you suspect unauthorized use of your account.

You may grant access to your account to employees, contractors, or other authorized users ("Authorized Users"). You're responsible for ensuring each Authorized User agrees to and complies with these Terms.

3.Acceptable use

You agree not to use the Service to:

• Violate any law or third-party right (including intellectual property and privacy rights).
• Send spam, phishing messages, or unsolicited bulk communications.
• Distribute malware, viruses, or any other malicious code.
• Attempt to gain unauthorized access to the Service, other accounts, or any systems connected to the Service.
• Reverse-engineer the Service, except to the extent that this restriction is prohibited by applicable law.
• Use the Service to develop a competing product, or to benchmark the Service for the purpose of building a competitor.
• Stress-test, load-test, or run automated security scans against the Service without our prior written permission (see our responsible disclosure policy).
• Knowingly process or store regulated data (e.g., protected health information under HIPAA) without first signing the appropriate addendum with us.

We may suspend or terminate accounts that violate these rules. We try to be reasonable about it — for clear-cut violations we'll act fast; for ambiguous ones we'll reach out first.

4.Subscription, fees, and cancellation

Fees

Fees are described in the order form or pricing page applicable to your plan. Unless otherwise specified, all fees are payable in US dollars and are exclusive of taxes. You're responsible for any sales, use, value-added, or similar taxes applicable to your subscription.

Billing

Subscriptions are billed in advance — monthly or annually depending on the plan you choose. Adding seats mid-cycle results in a prorated charge; removing seats mid-cycle takes effect at the next billing cycle (we don't issue mid-cycle refunds for unused seats).

Trials

If we offer you a trial, the trial period is specified at sign-up. We may end a trial early if we suspect abuse.

Cancellation

You can cancel any time from your account settings or by emailing billing@trussapp.co. Cancellation takes effect at the end of the current billing cycle. You won't be charged again after that. We don't make you call to cancel and we don't have a retention loop.

Refunds

Fees are non-refundable except where required by law. If we make a material change to the Service that meaningfully reduces its functionality and we don't fix it within 30 days of notice, you may cancel for a prorated refund.

5.Your content

You retain all rights to the content you and your Authorized Users submit to the Service ("Customer Content"). You grant Truss a limited, non-exclusive, royalty-free license to host, process, transmit, copy, display, and modify Customer Content solely as needed to provide, secure, and improve the Service for you — and for no other purpose.

Truss will not use Customer Content to train any AI model. We will not sell, rent, or otherwise commercialize Customer Content. Where the Service involves AI features powered by a third-party AI provider (currently Google LLC, for Google Gemini — see our Sub-processor list), Customer Content is shared only at the moment such a feature is invoked, solely to produce the response, and subject to the provider's contractual obligations.

Our handling of personal information contained in Customer Content is governed by our Data Processing Addendum, which is incorporated into these Terms by reference.

You represent and warrant that you have the rights and permissions necessary to submit Customer Content to the Service, and that doing so does not violate any law or third-party right.

6.Our intellectual property

The Service, including its software, design, documentation, and trademarks, is the property of Truss and its licensors. No rights are granted to you except as expressly set out in these Terms.

You may provide suggestions, feedback, or ideas about the Service ("Feedback"). Feedback is given freely and without restriction — we can use it however we want, without compensation to you.

7.Beta features

From time to time we may make features available labeled "beta," "preview," "early access," or similar ("Beta Features"). Beta Features are provided as-is, may change or be discontinued, and are not subject to any service-level commitments. Don't bet your business on a Beta Feature.

8.Confidentiality

Each party may receive non-public information from the other in connection with the Service ("Confidential Information"). The receiving party agrees to use Confidential Information only as needed to perform under these Terms, to protect it with at least reasonable care, and not to disclose it to third parties except as required by law.

Customer Content is your Confidential Information. The Service software and pricing are our Confidential Information.

9.Warranties & disclaimers

We warrant that the Service will perform substantially in accordance with our published documentation when used as intended. If it doesn't, your sole and exclusive remedy is for us to fix it or, if we can't, to refund a prorated portion of the fees you've already paid.

Except as expressly set out above, the Service is provided "as is" and "as available." Truss disclaims all other warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free.

10.Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, or business opportunity, arising out of or related to these Terms or the Service — even if the party has been advised of the possibility of such damages.

Each party's total cumulative liability arising out of or related to these Terms will not exceed the fees paid by Customer to Truss in the twelve months preceding the event giving rise to the liability.

These limitations apply regardless of the form of action, whether in contract, tort, or otherwise. Some jurisdictions don't allow the exclusion of certain warranties or limitations of liability — to the extent applicable law in your jurisdiction limits these exclusions, only the minimum permitted carve-out will apply.

11.Indemnification

By Truss. We'll defend you against third-party claims alleging that the Service, when used as authorized under these Terms, infringes the third party's intellectual-property rights, and we'll pay any damages finally awarded or amounts in settlement we approve.

By you. You'll defend Truss against third-party claims arising out of (a) Customer Content; (b) your or your Authorized Users' violation of these Terms; or (c) your or your Authorized Users' violation of applicable law.

Each party's indemnification obligations are conditioned on the indemnified party giving prompt notice, sole control of the defense, and reasonable cooperation.

12.Term and termination

These Terms start on the date you first accept them and continue until terminated as described below.

For convenience: You can cancel at any time from your account settings. We can terminate your account on 30 days' written notice if we discontinue the Service.

For cause: Either party can terminate immediately for the other's material breach, if not cured within 30 days of written notice.

After termination: Your access to the Service ends. We retain your Customer Content for 30 days so you can export it. After that, we delete it from production and backups roll off within 60 additional days, except as needed to comply with legal obligations.

13.Changes to these Terms

If we make a material change to these Terms, we'll email account holders at least 30 days before the change takes effect. If you don't agree to the change, you can cancel before it takes effect for a prorated refund of any prepaid fees. Continued use of the Service after the effective date constitutes acceptance of the change.

14.Governing law and disputes

These Terms are governed by the laws of the State of New Hampshire, without regard to its conflict-of-laws rules. The parties consent to the exclusive jurisdiction of the state and federal courts located in Hillsborough County, New Hampshire for any dispute that cannot be resolved through good-faith discussion.

15.Miscellaneous

• Entire agreement. These Terms (together with the Privacy Policy, DPA, and any Order Form) are the entire agreement between you and Truss with respect to the Service.
• Severability. If any provision of these Terms is held unenforceable, the remaining provisions stay in force.
• Assignment. You may not assign these Terms without our prior written consent. We may assign them in connection with a merger, acquisition, or sale of all or substantially all of our assets.
• Force majeure. Neither party is liable for delays caused by events beyond its reasonable control.
• Independent contractors. Nothing in these Terms creates a partnership, agency, or employment relationship.
• Notices. Notices to Truss should be sent to legal@trussapp.co. Notices to you go to the email address on your account.

16.Contact

Questions about these Terms? Email legal@trussapp.co.

Mail can be sent to:
Truss Platform LLC
500 N Commercial St, Suite 502
Manchester, NH 03101
United States